Re-introducing FOHMedia Social Media Management Services

Founded in 2007, FohBoh has grown from the original and leading foodservice social-business community and the producer Social Media Conference, to a company capable of providing high-touch social media products and services to foodservice industry clients. Our customers and community members have in this process recognized our expertise and asked us to provide strategic, creative, intelligence, insights, marketing campaigns and other interactive agency-like services which historically, fell outside of our existing portfolio. We were convinced that providing agency services deflected our original focus of connecting a large and global industry using the social web. Not so!

But industry demand has raised a question namely ” If not us then who?” Clearly there is a void and an opportunity; rather than avoid such activities we are expanding our capability and are prepared to take on exciting new challenges. The reality is, FohBoh delivers expert social media agency services to restaurant and foodservice industry clients and has for years. Expanding our capability and sharing our social media experience is the right thing to do, given our unique capabilities and Foodservice domain expertise.

While this post isn’s so much a collateral as informative, the following should provide some sense of our process.

Social web analysis and assessment & tactical execution: We listen to the conversations online about your brand and find out where those conversations are occurring to create an effective social media strategy.

Social media tool selection: We sift through our social media toolbox and choose the most relevant tools for your brand.

Creative collaboration: We work hand in hand with you to create a social media strategy that is reflective of your brand and goals.

SEO analysis: Utilizing key words to search for conversations about your brand.

Content publication & syndication: Taking your content and making it viral by syndicating it through many social media channels.

Customer engagement: Consistently engage with your online community. Includes but not limited to: monitoring all online conversations about your brand, answering questions from your fans, seeking feedback and making daily posts.

Weekly alerts: We provide a snapshot of your latest online activity each week.

Daily social object and engagement log: We provide a detailed log of all activities and engagements that we do on behalf of your brand.

Monthly reports: Each month we’ll provide you with an assessment of the month’s activities, your brand ambassadors, how we utilized the social media tools to obtain objectives for the month and how your accounts have grown over the month.

Quarterly assessment and adjustment: We will asses your strategy, objectives and relevant social media tools each quarter to revise your strategy.

Unique Value Proposition
Our team brings experience and perspective that no other interactive agency can match. Our top seven value propositions to our customers are:

(1) We are restaurateurs, having owned and operated restaurants, bringing decades of real-world experience developing, managing independent restaurants and running chains, in all segments.

(2) We are social media practitioners, with more hours mixing it up online than any other foodservice social media agency.

(3) We are technologists, constantly vetting and integrating powerful social web tools that help us efficiently deliver vital, real-time social web intelligence to our clients.

(4) We are creative strategists, bringing nearly half a century of Foodservice advertising and marketing experience to each assignment.

(5)  We are digital media publishers, creating the first and leading online social- business community for Foodservice, with more than 40,000 industry members worldwide.

(6)  We educate and assemble the best and brightest restaurant social media experts each year at the annual FohBoh Foodservice Social Media Universe (#FSMU) conference.We not only know social media we are the conference too!

(7)  We measure results.We created the only social media report card that monitors, manages and measures the social presence of any restaurant in the U.S. at FOHBuzz.com.

Posted in FohBoh, FOHBuzz, FohMedia, Restaurant Social Media, Service Providers, Social CRM, Social Media, social media due diligence, Social Web | Leave a comment

Why the New FOHBOH Landing Page

The new FohBoh home page is our fifth, affectionately, clinically and internally referred to as “F5″. We change the look and feel each year to reflect the spirit of FohBoh as an evolving and growing social media company. So, who is FohBoh and what is changing as we enter our sixth year (if you can believe that)?

As the original and leading and, we believe, most influential B2B community for the foodservice industry, we continue to offer a powerful platform for peer-to-peer connection, communication and collaboration. Our original business plan was simply that: “To facilitate interactive dialog between industry stakeholders worldwide.”

Our expectation was that a vertical market social network (Industry Community) would offer more relevance and context than a universal online social network where, pet, flower, car, boat profiles and content tend to clog the information pipe. We believe that the social media noise factor is 10,000X what we thought it would be way back in 2008. Finding signal, the useful and actionable is hard. FohBoh’s goal is to provide a higher ratio of signal to noise for those that call foodservice their profession.

Because there are many, many more social media platforms now than in 2008, our vision had to evolve. This evolution has resulted in enhanced value to our members in many ways. As a social media company, we offer social media services and social media products. We are also the owner and producer of inFOH, the weekly social media and tech newsletter as well as FSMU - Foodservice Social Media Universe.

We view 2013 as the breakout year for FohBoh – The Voice of the Restaurant Industry. Why? Because we have audience, not just subscribers. We have signal, not just noise. Because we have a brand that is trusted. Look for more announcements, opportunities and changes in the coming months that will enhance our value to all of our members from more than 130 countries.

Happy New Year!

 

 

Read more: http://fohboh.com/profiles/blogs/the-new-fohboh-home-page#ixzz2Gwa3dfgc

Posted in FohBoh, FohBoh.com, FohBuds, Food+tech, Social Media, Start-up Business | Leave a comment

FOHBuzz SnapShot 2nd Generation is Coming

It’s always fun to release a product and then solicit honest feedback from customers. Solving problems, right? Isn’t that what entrepreneurs try to do? We identify and quantify problems then create a solution that addresses it. Then, we modify, adapt and re-release.

FOHBuzz SnapShot is a great software product that addresses 70% of the restaurant market. That’s what, about 650,000 restaurants? Big enough, I say. What FOHBuzz does is aggregate social commentary and report that simply, efficiently and without all the complexities attendant with a dashboard/workbench Social Media Management System. Too much data left to restaurant operators that just want to know the score, and what to do about it if they are trending south, versus north.

FOHBuzz 2.0 will include sentiment, finally! Gez, we had this 3 years ago with our fancy dashboard solution. But, sometimes making something simple is hard. Good things do take time. Look for release dates closer to January 2013.

Cheers!

Posted in FohBoh, FOHBuzz, Food+tech, LBS, Mystery Shopping, Restaurant Social Media, Social Media, Social Web | Leave a comment

Concerns about Disruption and Change

Change is inevitable and not everyone or every company is up for it. I remember being handed a book long ago called Who Moved My Cheese.

Spencer Johnson creates a great story about how to deal with change at work, or in life. The character I remember most is Hem; someone who can’t, or is totally unwilling to change.

I think this book should be standard reading for any business these days. Change is everywhere. Old thinking is dead, or should be dead. Because if you don’t adapt and think creatively, your business will surly be dead.

FohBoh is a foodservice social media company born in late 2007. We have reinvented [changed] our business model three times, while remaining true to the core vision of being the online community for all 20 million industry stakeholders. Change is part of growth and today, change will occur whether you like it or accept it, or not. Change is inevitable in all industries and at all companies that wish to remain in business. But there are a few holdouts. One is foodservice.

Success is share game. It’s about share of mind, share of market and share of your customer’s wallet. When your customers change and you don’t recognize this is happening, subscribe to it, or adapt to that change, you are dead. I see this every day.

In my experience, foodservice is a tough industry. It’s mature, large and fragmented. On the restaurant side, there are nearly 1 million restaurants operating; about 70% are independent and small groups. The other 30% are large chains. Combined they sold $650 billion worth of food and beverage in 2011. From 960,000 restaurants. On the distributor side, there are perhaps 2,000 vendors selling commodities and specialty products to these 960,000 restaurants that take about 48% of the food dollars from millions of consumers each year. How food is marketed, purchased and delivered hasn’t changed in over 100 years. Other than the efficiencies created with supply chain technology and ordering software, the three tier distribution model is alive and consistently working. or is it?

On the manufacturing side, a lot has changed just in the past 20 years. Much of this is the result of consumer dining habits and the proliferation of media. Las Vegas revived fine dining when Steve Wynn opened the Bellagio in 1997, bringing in unknown celebrity chefs from major markets. Chefs like Todd English had just a couple restaurants and was hardly known outside of Boston. Charlie Palmer and Michael Mina, same story. Now, they are industry icons operating large businesses with multiple restaurants. Manufacturers now must keep up with ingredients, food fads, sustainability trends and now, social media.

Social media is changing our way of life. How we make decisions. What we eat. Where we dine, and when are all made now with some assistance from social media. But, this is B2C social media – really consumers interacting with other consumers about experiences at “B” businesses, or the restaurants in this case. Where is B2B social media and how can foodservice benefit from it? I have a few thoughts, based on four years of watching the world change because of the social web and the foodservice industry remain, pretty much the same.

DistributorsA few Thoughts and rules for a new way of thinking
Rule Number 1: Be open to change and find a way to suspend disbelief. Social is disrupting your world and you may not even know it. It is the most powerful force of change in your lifetime. Budget for it and hire experts that can help you understand the strengths, weaknesses, opportunities and threats of foodservice social media.

Rule Number 2: Become a service provider not a grocery deliverer. Partner with your restaurant customers. Be legitimately interested in helping them increase sales, reduce costs, learn more about their guests and be successful. Find a way to sell your “partnership” and they will buy your commodities.

Rule Number 3: Be open to social. You won’t value it until you use it. Play with it, learn from it and participate in it. Social is really just communication; two way dialog between two or more people. Social networking can be a great way to increase your personal, professional and corporate brand. But first, “embrace the horror” of social.

Rule Number 4: Don’t be afraid. Old school businesses hug their customers a little too tight these days. Be open and share. This is part of the therapy of being a social company. The customer is in charge, not you, so embrace this too.

Rule Number 5: Data, data, data. Social media intelligence is a new science and few are expert at interpreting customer data, especially using the foodservice social web. Imagine the power of knowing what your restaurant clients’ customers want before they do? Listen to customers discussing what they eat at the restaurants they dine at is very compelling and informative. This is cutting-edge business intelligence that proves you, as service provider distributor, are the shit!

Bottom line, you need to be the shit and on your customers’ minds. And, the best way to do this is to think different. Be social. Be smart. Feel free to change, it’s powerful and a winning strategy.

 

Posted in FohBoh, FOHBuzz, FohMedia, Food+tech, Partnerships, Service Providers, Social Media, Social Web | Leave a comment

Food + Technology + Co-working Discovery Tour

I’m on a bit of a food+technology discovery tour to better understand the buzz on what is new for the foodservice industry; the why and the why now. As a start-up entrepreneur, I am fascinated by what drives someone to want to be an entrepreneur, or even a food and/or tech entrepreneur. One would think that will all the buzz around start-ups these days that the number of new companies being formed would also be up. But, not so fast.

According to a quarterly survey from Challenger, Gray & Christmas, 2011 had the lowest start-up rate in the 11 years since the survey began. Over the last two quarters of last year, on average just 3.2% of jobless managers and executives decided to start their own businesses, down by nearly half from the same period in 2010. The first two quarters of the year, 3.3% pursued entrepreneurship. The start-up rate hit an all-time low in the first quarter of the year, at 2.5%, the survey found. According to John Challenger, chief executive officer of Challenger, Gray & Christmas, it was not “a very inviting environment for would-be entrepreneurs”. The survey compares 2011′s rates to the 2001 dot.com collapse. Even in that environment, an average of 8% of job seekers still pursued entrepreneurship. Over the past two years, the average rate for start-ups is 3.9%, less than half of that 2001 average, the survey said.

But, I wonder. Did the survey take into consideration the difference between a product being developed by a entrepreneur(s) and a legal business? Maybe start-up companies are fewer in number, assuming a “company” is one with a tax ID and perhaps a separate bank account. But, what I see are hundreds of start-up entrepreneurs pounding away on keyboards attached to expensive headphones at co-working habitats from Palo Alto to Tribeca. A successful product launch may or may not require that a new company even be formed. But, an unsuccessful product does not a business make, eh! Maybe and maybe not. You know the saying…if at first you don’t success, try try, try, try… These co-working habitats are full of smart, fledgling visionaries of all ages willing to take some risk. Not everyone is hell-bent on taking on Twitter. Most, in fact are just trying to replace income and be more in control of their lives…balance time and money. They consult, use savings or find seed capital from friends and family members to give them a shot, and buy some time. And, why not. Starting up a project that may become a product/service could become a bona fide start-up (maybe even counted by Mr. Challenger) is easier to launch and less expensive than ever (until legal fees add an average of $23,000 to any real start-up). I started FohBoh four years ago on a laptop at Starbucks using MS Word, a white-label social network template for our original fohboh.com community and a logo designed by an artist living in Leeds, England  who won the $500 bid. That was four years ago. We started as a project that became a product before we became a business that required a legal entity to be, I guess, counted.

 

 

 

 

 

 

Now, there are so many tools, free API’s, $100 consultants that can design a business card or build a website in India. You can buy a Groupon Clone for $500 and be in business in three days for under $750. There is virtually no risk and nothing but upside when it’s just you, an idea, a laptop, a DSL connection, a cell phone, and a collaborative co-working space for just $50 a month. The only real risk is time. You can still send out resumes as a “Plan C” while networking with others smart self-propelled and directed entrepreneurs. You see, Plan “B” is your first Pivot when you recognize that a new opportunity has more potential than the one you are working on.

Co-working Environments
I have to tell you, co-working spaces are much different and more fun than what the pioneers offered the late 1990′s, Web 1.0  incubators and accelerators. They are really a great way to start with a ton of benefits and I wish they were around when I started FohBoh.

The Amenities: The level of service provided by a co-working company will be a distinguishing factor. The better ones provide:

  • High-speed broadband internet access, obviously. Tech support is usually available from fellow members, as co-working tends to attract a lot of tech-savvy entrepreneurs.
  • Conference rooms in which to meet clients or give presentations. A certain amount of conference-room hours each month may be part of the membership, with the option to purchase additional hours if needed.
  • Private rooms for conducting phone conversations, which may be important if you’re not going to be behind closed doors in an office.
  • Printing/copying/faxing/scanning. Use of the machines may be unlimited as part of the membership, or it may be free up to a limit.
  • An individual mailing address and mail services vs a P.O. Box…so last decade.
  • Usually 12- 24/7 access to the building, and front-desk services during normal working hours.
  • Kitchen/cafe areas
  • Habitats, nice lounge areas for a change of scenery or meetings
  • Classrooms for guest speakers, VC presentations, lectures, etc.

The “Coworkers”: The best co-working communities attract a diverse set of fun, interesting, and creative people who are also quite serious about building their own small business. The network and referral effect of co-working can be considerable.

I think this is a trend that will continue and begin to segment into relevant verticals…hmmm… FohBohLabs, a co-working space for food+tech innovation, where restaurateurs can plan a new concept, write a business plan, test recipes in the commercial kitchen, meet and present to investors and gather local influencers long before a restaurant even opens. And, where tech entrepreneurs can collaborate with real operators on solving real food+tech problems in a collaborative offline foodservice community. Seems like a natural extension of FohBoh, the online community. What do you think?

Cheers!

Posted in entrepreneurship, FohBoh, FohBuds, FOHBuzz, FohMedia, Food+tech, Foodservice Co-working, Raising capital, Social Media, Start-up Business, Venture Capital | Tagged , , | Leave a comment

Where we’re heading in 2012

As we age, we get stronger, learn faster and evolve as a social media company

It’s good to keep track of what is created over time with hard work, passion and dedication. We at FohBoh have always advocated for the restaurant industry, working hard to deliver on our promise and this will only continue as we move in to 2012.

Our promise:  “To connect, empower, enlighten and engage a large, vital and fragmented industry in an online and global community of practice.” Our members from over 180 countries represent restaurant operators, owners, corporate executives, staff, vendors, manufacturers, distributors and service providers who collectively influence much of this industry and have a significant economic impact on our nation’s economy. With the help of you, our members, we have achieved this goal. But we’re not stopping there.

So, where to go in 2012? Well, more of the same with regard to community building. The slow, inexorable growth of registered members, generative content and shared information. We’re especially excited for another #FSMU conference in Chicago September 16-18th with new and original content. Our newsletter that reaches nearly 50,000 a month will continue to grow as will our internal community management team. The community offers every member a treasure chest of connections and content that begs to be shared.

FohBoh, as a social media communications company, has three core competencies: (1) foodservice digital media; (2)  social web technologies and; (3)  social media customer intelligence. We have become an interesting and unique company  with novel capability centered around the foodservice industry as our vertical market of choice. However, what we’ve learned in 2011 is that consumers don’t talk online in “vertical markets silos,” people communicate openly and freely on all topics across the web. When our recently patented Customer Intelligence System (CIS) listens to and gathers C2C conversations, we used to parse out anything unrelated to the foodservice/restaurant vertical, then toss it. Now we’ve realized that we’re capturing many useful insights beyond the foodservice industry that is helping us paint a more integrated and interesting profile of the consumer, beyond just what they ate and where they had lunch.

The Lifestyle Data Loop™
We live our lives in a loop. Typically we, as consumers, tend to follow a fairly predictable lifestyle. We travel. We eat – at home and away from home. We visit friends and relatives. We travel on business and check into hotels. We go to movies, concerts and sporting events. We buy stuff – both offline and online. This year alone since Cyber Monday, we have spent more than $31 billion online. Clearly, we shop. Online and offline, again and again. Restaurants + Travel + Hotels + Entertainment + Retail = lifestyle, or the consumer sector of our economy that represents about 2/3 of our GDP. That’s huge. It’s also the subject of the vast majority of online conversations.

The FohBoh Lifestyle Data Loop™

We call this the Lifestyle Data Loop™ because we repeat this activity as consumers, spend our lives here and generate a lot of content on this matter. We generate content here because emotion is involved. Why?  It’s interesting, discussable and shareable and in many cases, timely and vital. FohBoh listens and interprets vast amounts of C2C conversations taking place online and now we can connect a conversation about a restaurant dining experience with a travel and retail event. Or a hotel, a lunch and a sporting event. We can interpret the Who, What, Where, How, When and even the Why. Why just measure positive and negative sentiment, or just target 1/5th of the lifestyle loop, when you can uncover the exact themes, opinions and drivers of sentiment inside the social media conversation that may begin with food?  We think this is important and so should you. Being able to connect the dots and find the meaning of online conversations affects more than just the foodservice industry. It affects our lives in every way. B2B Social web intelligence is a new science and now, it’s an industry that we, like many others, are helping to shape. Who ate French fries? Where? What did they say about it? Where were they going next, shopping? To a movie? Which movie? It’s all part of the online conversation that we find fascinating and useful and so do our clients.

Please take another look at our timeline above. We are still the original and leading foodservice industry community of practice. We are still a digital media company that delivers solutions to hundreds of manufacturers, brokers, distributors and restaurant operators. We are still very much a foodservice industry company. But beginning in 2012, because the social web tracks our lives and because we are all consumers, FohBoh evolves and grows again to include the Lifestyle Data Loop as the center of our Customer Intelligence System.

Happy Holidays and Happy New Year!  I loved 2011 and look forward to a great and successful 2012. I  hope you do as well.

 

Posted in FohBoh, FohBoh.com, FohBuds, FOHBuzz, FohMedia, LBS, Mystery Shopping, Social Media, Social Web | Tagged , , , | Leave a comment

Top 10 Reasons for B2B Social Media

Social Media is indeed a mass communications vehicle like no other. But now, more and more businesses are finding that social media data can be valuable for businesses, particularly for customer insights. Through our work with independent restaurants and chains on social media strategy and delivering real-time social media “Mystery Shopper” reports via the FOHBuzz guest satisfaction tool, we see how to leverage social data for business insights. This experience has been instrumental to our growth and development as a B2B social media company.

While FohBoh is not a consumer-facing enterprise, we run it like we are. We think what we do is fun, exciting and sexy. Running The Restaurant Social Network is great fun, but first and foremost we are a B2B creature and add value to our industry in a variety of ways beyond our four online communities of practice – FohBoh, FohBoh Chef, FohBoh Wine and FohBoh Brand Central.

As students of business and the social web, we learn about social media and vertical applications every day. This is why we call ourselves practitioners. Without the FohBoh community, we wouldn’t have a sense of place or context that the conversations on our community provide us. This clearly differentiates FohBoh from any other company. With our experience listening to C2C conversations we are now able to interpret relevance and gain brand, service and product insights using our recently patented Customer Intelligence System that normalizes massive consumer content into meaningful and useful information. Due to our experience with this we see a big future for B2B social media intelligence application for all parts of our industry: finance, HR, purchasing, F&B, real estate, operations, distribution, manufacturing, farming, brokering, PR, media and development, among others. Listening is still the key to understanding what the customer wants.

FohBoh, like most companies, has evolved and grown. We are a social media insights and social web technology company that pioneered the Foodservice Social Network to bring all of us together in a dedicated community, just for us foodservice folks. We are not Facebook or Linkedin or Google+ for foodservice. We are very unique with rich content, membership profiles and with topical, relevant and contextual B2B blogs and discussions.  We are a B2B company just like many of our 40,000+ members and many thousands of restaurants. Naturally, we view social media a little differently. We view business-to-business social media as hugely valuable across all departments, at all foodservice companies from farm-to-fork and even private equity and lenders seeking customer insights about a brand.

Let me share some of what we know about moving data to insights to ideas to execution:

Top 10 B2B Reasons for B2B Social Media 

 1. Social web customer intelligence is a real and a real-time business insights tool.

2. Customer Intelligence must be targeted, filtered, interpreted and vertically oriented to be useful.

3. Social media is not just the domain of the marketing department.

4. Social media a great way to optimize partnerships and distinguish your value add and point of difference (sales and/or product).

5. Social web customer intelligence’s key objective: moving data to insights to ideas to dollars. In other words, the ROI.

6. B2B social media insights are predicated on interpreting mostly C2C conversations.

7. Social media intelligence tools can now provide answers about who, what, where, when and how consumers are communicating interactively about food and beverage products.

8. Food is the essential ingredient for most online conversations – it touches our lives multiple times a day.

9. Social media intelligence offers a unique opportunity to gain insights to your competitors.

10. Social media gives you the ability for real-time monitoring and measuring of campaigns and course correcting, yielding better results.

 Benefits and Value:

1. Enables companies to make smarter, faster business decisions.

2. Sharing insights with customers make them appreciate your and they are happier for it.

3. More actionable insights make employees more productive.

4. Moving data to insights to ideas fosters new ideas for products and services.

5. Businesses keyed in to social media and customer intelligence have the competitive edge.

As a mentor once said to me: “Seek to understand before seeking to be understood.” Good advice.

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Finding our Groove in 2012

Oh my, 2012. Has it really been 12 years since the turn of the century? Has it really been four years since founding FohBoh? If it’s true time accelerates when you are busy, perhaps we should all slow down a bit and ages slower? Nah, just a thought.

So, what’s cooking at FohBoh for 2012? More big data for the lifestyle loop, while remaining focused on foodservice social media. More attention to B2B than B2C and certainly, more than C2C.  While our bread and butter is listening and interpreting C2C conversations, consumers are not our clients; businesses are.

FohBoh is clearly finding its groove as a social media company. We have three core competencies relating to foodservice social media:

1. Community development and management = FohBoh + FOHMedia. Not just our own, now boasting more than 40,000 members, but our clients’ as well. Every brand has a community of users, clients, guests and/or customers. We  have been developing and managing online foodservice communities since our founding, in 2007.

2. Social media insights and analytics = FOHBuzz Analytics. We listen so you don’t have to because data needs a home, and foodservice social media content finds that home here using our recently patented Customer Intelligence System (CIS). Our CIS takes data to insights to ideas and then to dollars via engagement. Oftentimes, using our community management expertise.

3. Restaurant technology = FOHBuzz SnapShot. We see a lot of it and have even witnessed a new app being developed on the fly in front of our eyes. Yep, sometimes apps can take hours not months. We believe in restaurant technology for creating efficiencies, optimizing partnerships and providing real-time insights to help manage a business. It’s because of this that we invested FOHBuzz SnapShot, the social media “mystery shopper”report.

Why does any business need more than three interconnect and synergistic core competencies? Oh, but we have a fourth…our Foodservice Social Media Universe Conference called FSMU.

 

 

 

Posted in FohBoh, FohBoh Brand Central, FohBoh.com, FOHBuzz, FohMedia, Mystery Shopping, Restaurant Social Media, Social Media, Social Web | Tagged , , | Leave a comment

Foodservice Social Media Universe Conference #FSMU

Well, after a quick trip to the midwest to “check-out” for a week after a successful inaugural conference, I am back and refreshed and ready to take this new brand equity out for a spin. Between September 1st through September 21st, #FSMU generated over 15 million impressions reaching more than 1.5 million Twitter handles! That’s huge! Even though this was a ‘social media conference” and attendees did tweet a lot, that’s still very impressive for a first year event.

Seamless, organized, efficient, educational and successful are what I am using to describe the FSMU event in San Francisco. It was a machine, thanks to our very experienced conference and event partners, Networld Alliance. They are a fantastic group and we look forward to continuing our relationship with them.

This isn’t a recap of the three days (1.5 days in actual event time) because that can be followed at #FSMU and on some blogs over at fohboh.com. But, suffice it to say that 50 amazing speakers, four keynotes and 15 panels sessions on Foodservice social media 201 was a fire hose of content and social networking between the key influencers of our industry.

However this is more about expressing my pride and satisfaction in knowing we pulled off something that no other company, association or media company could; a industry-centric conference dedicated to social media. A first of anything these days is impressive and I am very proud of Team FohBoh for their vision and daily commitment to this start-up. I am reminded weekly that it is our combined passion, belief and tenacity that defines FohBoh even more than our products, services and community. We are dedicated and patient. We also know that in spite of the fact we are still bootstrapping our way to success (VC’s have yet to see what we see) and with continued economic challenges ahead, 2011 is our year; our “breakout” year.

Breakout Because…

1. FohBoh brand equity is growing very fast in part because we are so focused on a single industry. We have been around for nearly four years and we just put another stake in the ground at #FSMU taking ownership of Foodservice Social Media.

2. We have a novel approach to Social Media Management. Believing that social media management dashboards and work benches should be in the hands of professionals not marketing teams running on multiple fronts. So, we launched FOHBuzz SnapShot as a simple way to measure guest satisfaction.

3. Our evolving Social Media Management System is becoming enterprise grade as our our clients.

4. We just added two new members to the team; Doug Murless, formerly at Emphatica as Regional VP Sales and Julie Tumy as EVP Sales, Marketing and Business Development, formerly President at Noble.

5. We will be properly capitalized this year so we can begin to grow into our vision.

So, we are focused on the social web ball, excited about what 2011 is bringing and looking forward to FSMU 2012

 

Posted in FohBoh, FohBoh.com, FohBuds, Leadership, Restaurant Social Media, Social Currency, Social Media, social media due diligence, Social Media ROI, Social Web, Start-up Business | Tagged , , , , | Leave a comment

FohBoh launches social media guest feedback tool | FastCasual.com

 

 

FohBoh launches social media guest feedback tool | FastCasual.com.

Launched and having fun with restaurant operations nationwide.

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