Category Archives: Mystery Shopping

FOHBuzz SnapShot 2nd Generation is Coming

Posted on 2012/08/13 by Michael Atkinson

It’s always fun to release a product and then solicit honest feedback from customers. Solving problems, right? Isn’t that what entrepreneurs try to do? We identify and quantify problems then create a solution that addresses it. Then, we modify, adapt … Continue reading →

Posted in FohBoh, FOHBuzz, Food+tech, LBS, Mystery Shopping, Restaurant Social Media, Social Media, Social Web | Leave a comment

Where we’re heading in 2012

Posted on 2011/12/19 by Michael Atkinson

It’s good to keep track of what is created over time with hard work, passion and dedication. We at FohBoh have always advocated for the restaurant industry, working hard to deliver on our promise and this will only continue as … Continue reading →

Posted in FohBoh, FohBoh.com, FohBuds, FOHBuzz, FohMedia, LBS, Mystery Shopping, Social Media, Social Web | Tagged , , , | Leave a comment

Finding our Groove in 2012

Posted on 2011/12/13 by Michael Atkinson

Oh my, 2012. Has it really been 12 years since the turn of the century? Has it really been four years since founding FohBoh? If it’s true time accelerates when you are busy, perhaps we should all slow down a … Continue reading →

Posted in FohBoh, FohBoh Brand Central, FohBoh.com, FOHBuzz, FohMedia, Mystery Shopping, Restaurant Social Media, Social Media, Social Web | Tagged , , | Leave a comment

FOHBuzz SnapShot™ is almost here

Posted on 2011/06/30 by Michael Atkinson

Good things sometime, do take time. We had a bit of a false start a few months ago with FOHBuzz SnapShot™, our very exciting and novel approach to social media monitoring and managing guest satisfaction developed for the restaurant industry. … Continue reading →

Posted in FohBoh, FOHBuzz, LBS, Mystery Shopping, Social CRM, Social Currency, Social Media, social media due diligence | Tagged , , , , , , , , | 12 Comments

The Pandora’s Box: Soliciting Feedback on Open Table and Groupon

Posted on 2011/06/16 by Richard Heaps

All.. Last week I reentered the FohBoh Blogsphere with this post in a somewhat disguised attempt to elicit operator feedback about the value to the industry of the services provided by two companies:  Open Table (already public) and Groupon (filed … Continue reading →

Posted in Cause Marketing, entrepreneurship, FohBoh, Local Store Social Networks, Mystery Shopping, Partnerships, Raising capital, Restaurant Social Media, Service Providers, Social CRM, Social Media, social media due diligence | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

The Ultimate Killer App for the Restaurant CEO

Posted on 2011/04/27 by Michael Atkinson

The modern restaurant CEO carries a ton of stress around. Some cause it, other give it, but S T R E S S is part of the job. Whether s/he is responsible for 5 units or in Julia Stewart’s case, … Continue reading →

Posted in FohBoh, FohBoh.com, FOHBuzz, Leadership, Mystery Shopping, Restaurant CEO, Restaurant Social Media, Social CRM, Social Media, Social Media ROI | Tagged , , , , | Leave a comment

Social Media Management is Evolving

Posted on 2011/04/13 by Michael Atkinson

Social media is a force of change that is evolving how we work in the marketing suite. When I founded FohBoh 40 months ago as a restaurant social network, social media was a foreign language. Now, it is almost a … Continue reading →

Posted in FohBoh, FohBoh 3.0, FohBuds, FOHBuzz, FohMedia, Leadership, Mystery Shopping, Social Media, Venture Capital | Tagged , , , , , , , | Leave a comment